Last updated: August 1, 2025
Thank you for your interest in our website. Protecting your personal data is important to us. In the following, we inform you about the collection and processing of personal data when using our website, in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.

1. Controller
KSL8 Aparthotel GmbH
FN 655318 d
Kärtnerstrasse 8, 1010 Vienna – Austria
Email: info@lovis-vienna.com
Phone: +43 660 5520688

2. General Information on Data Processing
We only process personal data of our users to the extent necessary to provide a functional website and our services. Personal data is processed either with the user’s consent or when permitted by law.

3. Data We Collect

a) Data You Provide Directly
We collect personal data when you actively communicate with us—for example, by filling out a form or sending us an email. This may include:
– Name
– Email address
– Telephone number
– Content of your message

b) Automatically Collected Data
When you visit our website, the following data is automatically collected by our servers (server log files):
– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (specific page)
– Access status / HTTP status code
– Amount of data transferred
– Referring website
– Browser type, language, and version
– Operating system and interface

This data is technically necessary to ensure the proper functioning, stability, and security of our website. It is not combined with other data sources.

4. Use of Cookies
Our website uses cookies. Cookies are small text files stored on your device containing various information. Most cookies we use are “session cookies,” which are automatically deleted after your visit. Other cookies remain stored on your device until you delete them.

Legal basis:
– Technically necessary cookies: Art. 6 (1) lit. f GDPR (legitimate interest)
– All other cookies: Only with your explicit consent pursuant to Art. 6 (1) lit. a GDPR Details about the cookies we use (purpose, duration, provider) can be found in our cookie banner when you first visit the website.

5. Your Rights as a Data Subject
Under the GDPR, you have the following rights regarding your personal data:
– Right of access (Art. 15 GDPR)
– Right to rectification (Art. 16 GDPR)
– Right to erasure (Art. 17 GDPR)
– Right to restriction of processing (Art. 18 GDPR)
– Right to data portability (Art. 20 GDPR)
– Right to object to processing (Art. 21 GDPR)
– Right to withdraw consent (Art. 7 (3) GDPR)
You also have the right to lodge a complaint with a data protection authority if you believe that your personal data is being processed unlawfully.

6. Updates to This Privacy Policy
We reserve the right to update this privacy policy from time to time to reflect changes in legal requirements or our data processing practices. The current version is always available on our website.

7. DialogShift Chat Application and Other Communication Services on Our Website
Our website uses the communication services of DialogShift GmbH, Torstr. 201,
10115 Berlin. These include a chat application, email communication, and telephone communication. The applications process and store data for the purpose of web analytics, operating communication services, and responding to inquiries.
For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set – this serves to recognize you as a customer. For email and telephone communication, the communication contents are also temporarily stored to ensure efficient processing of your requests.
A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognizes the device again and can retrieve past chat protocols. This cookie is stored for 90 days from last use. You can disable the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.
The possible disclosure of e.g., name, email address, or telephone number is voluntary and includes consent to temporarily use and store this data for the purpose of contact until the end of the contact. This personal data will be deleted after 90 days. When using the Journey Messaging Service, your contact details may also be used for the transmission of travel-related information (such as check-in information) if you have consented to this.
The legal basis for data processing is based on Art. 6 Para. 1 lit. a GDPR, § 25
Para. 1 TTDSG on the basis of your consent.
DialogShift provides further information about the collection and use of data as well as your rights and options for protecting your privacy at https://www.dialogshift.com/privacy.