Frequently Asked Questions

Frequently asked questions about your stay at LOVIS Suites Hotel.

Hotel Overview & Direct Booking

What is the hotel address?

LOVIS Suites Hotel
Kärntner Straße 8
1010 Vienna, Austria

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Why should I book directly?

Direct bookings always offer the best available rate. Exclusive benefits include:

  • Welcome minibar
  • Late check-out at half price
  • Free rebooking flexibility
  • Exclusive partner discounts

Book Direct Here

Rooms & Suites

What room categories do you offer?

We offer several room and suite types. Some include city views, bathtubs, or multiple bedrooms.

View Rooms & Suites

What are your room rates?

Rates vary per night, by season and demand.

Check Availability

Do you offer family rooms?

The following categories are suitable for families:

  • Deluxe Suite – Up to 4 guests
  • Grand LOVIS Suite – Up to 6 guests
  • Superior Room – Up to 4 guests

View Family-Suitable Suites

Arrival, Check-in & Check-out

What time is check-in?

Check-in begins at 3:00 PM. Early check-in can be arranged on request.

Contact Us

How does online check-in work?

You will receive a secure online check-in link two days before arrival. After completion, you will receive your personal access code.

What time is check-out?

Check-out is until 11:00 AM. Late check-out is available on request. Direct bookings receive late check-out at half price.

Services & Amenities

Is Wi-Fi included?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

Do you provide baby cots or extra beds?

Baby cots are complimentary upon request. Extra beds are available in selected categories. Contact us to confirm availability.

Email Reservations : reservations@lovis-vienna.com

Are pets allowed?

Pets are not permitted to ensure guest comfort.

Breakfast, Restaurants & Bars

Is breakfast available?

No in-house breakfast. We partner with nearby cafés offering guest discounts. 

Do you have a restaurant or bar?

No in-house restaurant or bar. Our Guest Experiences Manager recommends and reserves partner restaurants and bars nearby.

 

Location & Transport

Is parking available?

Parking is available at Garage Neuer Markt (5-minute walk) at €36/day with hotel validation.

Parking Information

Do you offer airport transfers?

Private transfers are available on request.

Payments & Policies

Which payment methods are accepted?

We accept Visa, Mastercard, American Express and Maestro. Bank transfer is possible upon request.

Do you require a deposit?

Deposits depend on the selected rate. Flexible rates typically require no deposit; non-refundable rates may require prepayment.

Groups, Meetings & Events

Do you offer meeting rooms?

Event and meeting rooms are available in the same building via our partner Management Club.

Request Meeting Space

Do you offer group rates?

Yes, group rates are available upon request.

Request Group Offer

Contact

How can I contact you?

Reservations: reservations@lovis-vienna.com
General inquiries: info@lovis-vienna.com
Concierge/Experiences: experiences@lovis-vienna.com

Lovis brand in mirror
A Welcome from LOVIS

20% Off

With the promo-code WELCOME, enjoy 20% off all rates when booking directly through our website! Valid for stays between 15 October and 20 November 2025.